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Verify an official channel

Been contacted by someone claiming to be us? Paste the website, email address or phone number and we will tell you whether it is ours.

We compare the exact address against our list of official channels. Nothing you type is used to contact you.

What this check can and cannot tell you

  • It can confirm that an address is on our published list of official channels.
  • It cannot tell you an address is fraudulent. A result of “we cannot confirm” means only that the address is not on our list — the list may simply be incomplete.
  • It cannot verify a message. Sender addresses and caller IDs can be forged, so a genuine address in a fake message is still a fake message.

We will never ask you for these

  • Your password, two-factor codes, or wallet recovery phrase.
  • Remote access to your device or screen.
  • A transfer to a “safe”, “verification” or personal wallet address.
  • A payment to release a withdrawal, unlock an account or claim a bonus.

If you are unsure about a message, do not use any contact details it contains. Reach us through a channel you have already confirmed here.

See also the Travel Rule and reserves & liabilities.